Privacy Policy

We may collect the following information when you register, search, enquire, book, contact us, or use our services:

- Full name

- Mobile number

- Email address

- Login or OTP verification details

- Booking details

- Check-in and check-out dates

- Guest count

- Property preferences

- Billing details

- Address, where required for booking or invoice purposes

- Messages, enquiries, support requests, or feedback

- Documents or identity details, if required for booking, verification, legal, or property check-in purposes

2. Payment Information

When you make a payment through InstaFarms, payment processing may be handled by third-party payment gateways or payment service providers.

We may receive limited payment-related information such as payment status, transaction ID, payment method type, booking amount, refund status, or confirmation details.

We do not intentionally store complete card numbers, CVV, UPI PINs, net banking passwords, or similar sensitive payment credentials on our own servers.

Payment information may be processed by third-party payment providers such as PayU, Juspay, Razorpay, Cashfree, PhonePe, or any other payment provider used by InstaFarms from time to time.

You should also review the privacy policy of the relevant payment provider before making payments.

3. Information Collected Automatically

When you use our website or mobile applications, we may automatically collect certain technical and usage information, including:

- IP address

- Device type

- Browser type

- Operating system

- App version

- Device identifiers

- Pages or screens visited

- Search activity

- Clicks and interactions

- Referring URLs

- Approximate location based on IP address

- Date and time of access

- Crash logs and error reports

- Performance and diagnostic data

This information helps us improve security, performance, user experience, booking flow, and service reliability.

4. Mobile App Data

When you use the InstaFarms Android or iOS app, we may collect additional app-related information.

App Usage Data

We may collect data about how you use the app, including screens viewed, features used, searches made, bookings initiated, and errors encountered. This helps us understand user behavior and improve the app experience.

Device Information

We may collect information such as device model, operating system version, app version, device language, network type, crash logs, error reports, and push notification token.

Location Data

If you allow location access, we may use your location to show nearby properties, areas, cities, or location-based recommendations.

You can enable or disable location access at any time from your device settings.

Push Notifications

If you allow notifications, we may send you booking updates, reminders, offers, support updates, and service-related alerts.

You can disable push notifications at any time from your device settings.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, analytics tags, and similar technologies to:

- Keep you logged in

- Improve website performance

- Understand user behavior

- Remember preferences

- Measure marketing effectiveness

- Improve security

- Personalize content and offers

You can disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

Third-party tools integrated into our website may also use cookies or similar technologies. We do not fully control third-party cookies and recommend reviewing the privacy policies of those third-party providers.

6. How We Use Your Information

We may use your information for the following purposes:

- To create and manage your account

- To verify your mobile number or login through OTP

- To process enquiries and bookings

- To confirm property availability

- To communicate booking details

- To process payments and refunds

- To provide customer support

- To send booking reminders and updates

- To personalize your browsing and booking experience

- To improve our website, app, and services

- To show relevant properties, offers, and recommendations

- To prevent fraud, misuse, and unauthorized access

- To troubleshoot bugs, crashes, and technical issues

- To comply with legal obligations

- To enforce our Terms and Conditions

- To resolve disputes or complaints

- To send promotional communications, where permitted

7. Marketing, Offers, and Updates

By using InstaFarms or providing your contact details, you may receive service-related communication such as booking confirmations, payment updates, cancellation updates, refund updates, reminders, and support messages.

We may also send promotional offers, updates, discounts, or marketing messages through email, SMS, WhatsApp, push notifications, or other communication channels.

You can opt out of promotional communication where such an option is available. However, we may still send important service-related messages related to your account, booking, payment, security, or legal updates.

Sharing of Information

We may share your information with third parties only where necessary for business, service, legal, or safety purposes.

Property Owners, Hosts, or Managers

We may share booking-related information with property owners, caretakers, hosts, managers, or operational teams to help complete your booking and stay.

This may include your name, contact number, booking dates, guest count, special requests, and booking status.

Payment Providers

We may share required payment-related information with payment gateways, banks, UPI providers, card networks, refund processors, and related financial service providers.

Technology and Service Providers

We may share information with trusted service providers who help us operate InstaFarms, such as hosting providers, cloud infrastructure providers, analytics providers, crash reporting tools, notification providers, CRM tools, customer support tools, email/SMS/WhatsApp communication providers, fraud prevention tools, marketing tools, and advertising tools.

These service providers are expected to use the information only for the purpose of providing services to InstaFarms.

Legal and Regulatory Authorities

We may disclose your information if required by law, regulation, court order, government request, law enforcement request, or legal process.

We may also disclose information when necessary to protect our legal rights, prevent fraud or misuse, investigate suspicious activity, enforce our Terms and Conditions, or protect the safety of users, properties, partners, or the public.

Business Transfers

If InstaFarms is involved in a merger, acquisition, restructuring, sale of assets, investment, or transfer of business, your information may be transferred as part of that transaction.

9. Third-Party Links and Services

InstaFarms may contain links to third-party websites, payment pages, map services, social media pages, or external tools.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. You should review their privacy policies before sharing any information with them.

10. Google Maps and Location Services

InstaFarms may use Google Maps, map APIs, location tools, or similar services to show property locations, nearby areas, distance, and directions.

When you use map or location-based features, third-party map providers may collect or process certain information in accordance with their own privacy policies.

11. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include secure servers, access controls, encryption where appropriate, limited employee access, monitoring, logging, secure payment processing through third-party providers, and internal confidentiality obligations.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we try to protect your information, we cannot guarantee absolute security.

12. Data Retention

We retain your personal information for as long as necessary to provide our services, complete bookings, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.

Booking, payment, invoice, tax, legal, and dispute-related records may be retained for longer periods where required by applicable law or legitimate business needs.

When information is no longer required, we may delete, anonymize, or securely archive it.

13. Your Rights and Choices

Depending on applicable law, you may have the right to:

- Access your personal information

- Correct inaccurate information

- Update your account details

- Withdraw consent where applicable

- Request deletion of certain information

- Opt out of promotional communication

- Disable cookies through browser settings

- Disable app permissions through device settings

- Disable push notifications

- Uninstall the mobile application

To exercise your rights, you may contact us using the details provided in this Privacy Policy.

Please note that some information may need to be retained for legal, tax, security, fraud prevention, dispute resolution, or legitimate business purposes.

14. Children and Minors

InstaFarms services are intended for users who are 18 years of age or older.

Persons under the age of 18 are not permitted to make bookings independently through InstaFarms. Minors may stay at a property only when accompanied by a parent, legal guardian, or responsible adult who has completed the booking.

We do not knowingly collect personal information from minors for independent booking purposes.

15. Accuracy of Information

You agree to provide accurate, complete, and updated information while using InstaFarms.

InstaFarms is not responsible for issues, failed bookings, incorrect communication, refund delays, or service problems caused by inaccurate or incomplete information provided by you.

16. Account and Login Security

You are responsible for maintaining the confidentiality of your login credentials, OTPs, devices, and account access.

You should not share OTPs or account access with anyone. If you suspect unauthorized access to your account, please contact us immediately.

17. App Store and Play Store Disclosures

For Android and iOS apps, we may be required to disclose certain data practices to Google Play Store and Apple App Store, including data collection, data sharing, app permissions, tracking, analytics, diagnostics, and third-party SDK usage.

The information shown on the Play Store or App Store should be read together with this Privacy Policy.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

19. Grievance Officer / Contact Us

If you have any questions, complaints, requests, or grievances regarding this Privacy Policy or the handling of your personal information, you may contact us at:

Grievance Officer: Yeswanth Devshetty

Company: Instafarms  

Email: support@instafarms.in

Phone: 8019127474

Address: [Registered Office Address]

We will review and respond to your request in accordance with applicable law.

20. Consent

By accessing or using the InstaFarms website, Android app, iOS app, mobile website, or related services, you consent to the collection, use, storage, processing, sharing, and disclosure of your information as described in this Privacy Policy.